by Mick Carbo | Aug 17, 2022 | Communication, Courageous Leaders, Leadership, Listening Skills, Managers, Uncategorized
When it comes to business-customer interactions, it’s fair to say that the pandemic has changed everything. All of a sudden, traditional tactics that brands have used to engage customers and earn their loyalty no longer work. You can see proof of this everywhere, from...
by Mick Carbo | Mar 30, 2022 | Entrepreneurship, Leadership, Listening Skills
Has your company made an effort to recruit a diverse workforce? Well done – but it doesn’t mean your workplace is perfect just yet. As important as diversity is, it’s only one-half of the diversity & inclusion (D&I) picture. One way to think about D&I is...
by Mick Carbo | Jan 28, 2022 | Communication, Goals, Listening Skills, Mindset
Trying to become a more positive person? If so, your journey should start with one simple truth: you’re not the only one who has struggled and managed to start over again. The good news: there are plenty of ways to cut through the darkness. You can rely on others for...
by Mick Carbo | Nov 24, 2021 | Communication, Employees, Leadership, Listening Skills, Productivity
According to the Bureau of Labor and Statistics, about 4 million people quit their jobs in July. As surprising as this statistic may seem, it’s only an indicator of a larger trend. Most companies have trouble keeping top-performing employees, as they can often get...
by Mick Carbo | Aug 4, 2021 | Communication, Employees, Leadership, Listening Skills
Identifying problem areas in a business is something both managers and employees should have a vested interest in. These problem areas can include anything from undervaluing your employees to failing to establish a clear line of communication between workers and...
by Mick Carbo | Apr 28, 2021 | Courageous Leaders, Employees, Leadership, Listening Skills
We often talk about the value of constructive feedback, but most of these conversations revolve around giving feedback. In truth, the effectiveness of this exchange has more to do with the person who receives said feedback than the one giving it. Simply put, people...
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