by Mick Carbo | Aug 17, 2022 | Communication, Courageous Leaders, Leadership, Listening Skills, Managers, Uncategorized
When it comes to business-customer interactions, it’s fair to say that the pandemic has changed everything. All of a sudden, traditional tactics that brands have used to engage customers and earn their loyalty no longer work. You can see proof of this everywhere, from...
by Mick Carbo | May 31, 2022 | Communication, Increase Profits by 22%, Managers, Uncategorized
When someone asks you a question you’re not qualified to answer, what do you do? Chances are, you make a guess. Most of us are guessing all the time, from predicting the weather to betting on which team will win a sporting event. In the business world, though, guesses...
by Mick Carbo | May 11, 2022 | Communication, Courageous Leaders, Employees, Entrepreneurship, Leadership, Managers
There are many qualities that a great leader may possess. While some of these qualities may come natural to a few, there are several leadership behaviors that are patterned after those that came before us. Although there are benefits to learning from experienced...
by Mick Carbo | Apr 27, 2022 | Communication, Entrepreneurship, Leadership
Have you ever been in a meeting and thought to yourself, “This could’ve been an email”? You’re certainly not alone: recent studies tell us that 32% of employees found themselves thinking that same thought at some point. Why is this an issue? For starters, pointless...
by Mick Carbo | Apr 13, 2022 | Communication, Courageous Leaders, Employees, Uncategorized
In the life of a business owner, there usually comes a time when you’ll need to fire someone. If you’ve done this before, you know it’s a terrible experience for everyone involved. Still, this is something you can’t get around. Making necessary cuts and weeding out...
by Mick Carbo | Mar 2, 2022 | Communication, Employees, Encouragement, Increase Profits by 22%, Leadership
Many companies across a wide range of industries place extraordinary demands on their teams in order to achieve success. Law firms, investment banks, and consulting firms are all infamous for subjecting employees to long work hours when they’re deemed necessary. In...
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